Academic Calendar 2021-22 
  
    Aug 04, 2021  
Academic Calendar 2021-22
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ETP 031 - Customer Service Skills


Credits: 0 Total Hours: 210
Restricted to students in Sector-Specific Employment Training 
 
Students in this course will develop customer service skills in retail and service settings. They will build effective personal skills in the areas of teamwork, effective communication, and growth mindset. Students practice communication, accountability, workplace safety, task completion, and customer service. Students will explore work in the retail and service settings and will practice cash handling, inventory management, and sharing product/service knowledge. 

Prerequisites
All of:

  • Permission of the instructor



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