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Dec 26, 2024
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Academic Calendar 2024-25
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CSNT 251 - Information Technology Services
Credits: 3 Total Hours: 60
Restricted to students in Cybersecurity & Networking Technology
Students gain an introduction to the frameworks and practices that guide IT services within an organization. Students will describe, compare, and contrast basic IT service concepts including IT Infrastructure Library, Agile, and DevOps. Students will appraise the internal and external factors affecting IT services depending on the type of organization. By characterizing IT services by their desired outcomes, students will assess and critique current practices within an organization with a goal of improving IT service delivery.
Prerequisites
All of:
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