Hospitality Management (Certificate)

Total Credits:	37.5
Credential:	Certificate in Hospitality Management - Internship Designation
Program Code:	HMGT.INTR.CERT
CIP:	52.0901

Overview

Do you want to build a career in hospitality and tourism? In this certificate program, you will develop practical and transferable skills along with the knowledge to embark on a career in the fast-paced world of hospitality and tourism management. Alongside knowledge of the main functions, roles, and operational areas within the industry, you will gain a solid grounding in business concepts and practices, including the fundamentals of sustainability, accounting, marketing, and foundational management skills and mindset. The Hospitality Management Certificate equips you with the knowledge and skills to develop a progressive career.

A paid work term provides you with the opportunity to apply and consolidate your knowledge and skills in a real-world setting while gaining valuable professional experience, exploring career options, and establishing a network in the industry.

Career/Academic Advancement Opportunities

Graduates have a variety of pathways available to them. They can go directly into a range of roles and positions across the industry or may choose to continue their studies by enrolling in Camosun’s diploma in Hospitality Management or other applied business programs. The certificate program gives graduates a strong foundation for a career in the dynamic and rapidly growing hospitality and tourism industry.

Admissions

One of:

C+ in English 12
C in English 12 Camosun Alternative

Learning Outcomes

Upon successful completion of this program, the learner will be able to

Perform a range of roles in diverse operational areas within the hospitality and tourism industry
1. Use vocabulary and terminology of the hospitality and tourism industry appropriately
2. Explain the basic operations and roles of key functional areas
3. Follow industry standards, including safety protocols and procedures
4. Apply foundational business skills and knowledge to support operations
Collaborate with team members to accomplish shared tasks and contribute to service excellence in fast-paced and high-pressured settings
Use clear and concise oral and written professional communication skills with co-workers and guests to accomplish tasks and deliver excellent customer service
1. Follow workplace communication norms and protocols
Demonstrate professionalism in all interactions with customers and colleagues in order to meet organizational goals and customer service needs
1. Manage time effectively
2. Respond to issues promptly and effectively
Use technology common to the industry to support guest experience and accomplish tasks
1. Use point of sales systems
2. Use basic computer skills, including word processing, spreadsheet to support hospitality operations
Reflect on experiences in order to improve performance and efficiency, and contribute to service excellence
1. Give and receive peer feedback
2. Build on team competencies for continuous improvement
Develop personal leadership skills and awareness
1. Cultivate a sense of purpose and urgency to meet time-sensitive deadlines
Recognize sustainability practices that support organizational goals
1. Develop an awareness of sustainability in the context of hospitality and tourism industry

Curriculum

Year One

All of:

ACCT 110 - Financial Accounting 1 Credits: 3
BUS 130 - Business Communications Credits: 3
BUS 140 - Business Info Technology Credits: 3
BUS 150 - Introduction to Management Credits: 3
HMGT 100 - Hospitality Career Skills Credits: 1.5
HMGT 101 - Co-operative Work Experience 1 Credits: 6
HMGT 184 - Beverage Operations Credits: 3
HMGT 186 - Hotel Operations Credits: 3
HMGT 187 - Food & Beverage Cost Control Credits: 3
HMGT 190 - Introduction to Restaurant Operations Credits: 3
MARK 110 - Introduction to Marketing Credits: 3

One of:

ENGL 151 - Academic Writing Strategies Credits: 3
ENGL 161 - Literary Genres Credits: 3
ENGL 163 - Intro to Literary Traditions Credits: 3
ENGL 164 - Indigenous Literature Credits: 3

Program Participation Requirements

Many first year Business courses require Math as a prerequisite (e.g. “C” in Pre-calculus 11, Foundations of Math 11, MATH 073 , MATH 077 or “C+” in MATH 072 or MATH 075 ). Students may enter this program without Math but please note, students must complete one of the Math courses as listed above or successfully complete Camosun’s Math assessment in or before their second semester of study.
Students are required to show certification in FOODSAFE Level 1 and Serving It Right to complete HMGT 190. Student will be responsible for the costs of these certfications.