Hospitality Management, (Diploma)

Admissions

One of:

• C+ in English 12  
• C in English 12 Camosun Alternative   

Learning Outcomes

Upon successful completion of this program, the learner will be able to 

1. Collaborate effectively with team members and colleagues from diverse backgrounds and in different contexts to provide high-quality guest experiences and support organizational goals
   1. Apply knowledge of the duties and responsibilities of diverse roles in hospitality and tourism settings to enhance team effectiveness
   2. Work with people and teams from different backgrounds and in diverse contexts
   3. Recognize how norms and attitudes of hospitality and leadership vary across cultures
2. Communicate effectively and purposefully both orally and in writing when interacting with guests, clients, vendors, colleagues, and leadership
   1. Manage customer interactions in a respectful and professional manner
   2. Provide respectful, constructive feedback to peers and respond to feedback from others in a professional, proactive, and positive manner
3. Maintain high standards and service excellence in diverse hospitality settings with a positive and professional attitude
   1. Establish timelines and employ effective time management skills to meet deadlines and support efficient operations
   2. Solve problems, address complaints, and resolve conflicts through proven techniques such as active listening, empathy, and initiative
4. Make decisions and resolve issues in order to maintain operational effectiveness in high-pressured environments in the hospitality industry
   1. Use critical thinking to adapt and respond to rapidly evolving circumstances with composure
   2. Make timely, informed, and effective decisions
5. Demonstrate personal leadership by fostering strong relationships, showing curiosity, and committing to ongoing professional development
   1. Demonstrate professionalism in hospitality management through ethical, responsible, and accountable conduct
   2. Cultivate attitudes of courtesy, enthusiasm, respect, and positivity
   3. Develop increasing resilience, emotional intelligence, and social intelligence
   4. Exercise personal agency to effect change and achieve goals
   5. Articulate the transferability of learned skills across the hospitality and tourism industry
6. Manage operations and supervise staff effectively in a range of hospitality settings from independent locally-owned establishments to large corporations
   1. Apply concepts, theories and principles from business to the management role in the hospitality industry
   2. Apply operational strategies and skills to plan, lead, organize and control operations
   3. Manage risks and identify areas for improvement
   4. Implement equity, diversity, and inclusion policies with respect and integrity
   5. Maintain safety and well-being of staff
   6. Adhere to relevant legislation and laws and human resources policies and requirements
7. Adapt to and use various and changing technologies, systems, and computer applications in the hospitality industry to support operational efficiency
   1. Use data management tools to support hospitality operations
   2. Operate Point of Sale (POS) systems
   3. Use artificial intelligence tools effectively and ethically in compliance with organizational guidelines and professional standards
   4. Maintain currency and relevancy in changing technologies that are applicable to the hospitality industry
8. Apply sustainability perspectives and practices to enhance hospitality management operations that balance economic, social, and environmental considerations
   1. Recognize the economic, social, and environmental impacts of the hospitality industry locally and globally
   2. Identify ways to support long-term resilient business practices

Curriculum

Program Participation Requirements

• Many first year Business courses require Math as a prerequisite (e.g. “C” in Pre-calculus 11, Foundations of Math 11, MATH 073  , MATH 077   or “C+” in MATH 072    or MATH 075  ).  Students may enter this program without Math but please note, students must complete one of the Math courses as listed above or successfully complete Camosun’s Math assessment in or before their first semester of study.
• Students are required to show certification in FOODSAFE Level 1 and Serving It Right to complete HMGT 190. Students will be responsible for the costs of these certifications.